Frequently Asked Questions

HOW CAN I PURCHASE FROM THE STORE?
To purchase is very simple, add the items to the cart, proceed to checkout, enter your shipping information and pay directly with your card or with the payment method you prefer.

WHAT IS THE SHIPPING METHOD?
We almost always use an express courier, so at the time of shipping the delivery times are around 24/48h (for the islands consider an additional day). Shipping is free above €69.90.

HOW CAN I CHECK THE STATUS OF MY ORDER?
We will send you an email when you place your order and when it ships with the shipping details. For any additional requests you can send an email to support@thestilestore.com, our team will help you.

HOW CAN I CHANGE MY DELIVERY ADDRESS?
You can send an email to support@thestilestore.com, in case your goods have not been shipped yet we will make the exchange without additional costs.

CAN I HAVE THE INVOICE?
Sure! When ordering, simply choose the "company" option in your personal information and enter the required tax information.

CAN I CHANGE MY ORDER?
Sure! You can modify your order by sending an email to support@thestilestore.com before your order ships.

CAN I CANCEL MY ORDER?
Sure! You can cancel your order by sending an email to support@thestilestore.com before your order has shipped. Once you request a cancellation, you will be refunded within 10 business days.

I PLACED AN ORDER BUT ONE OR MORE ITEMS ARE NOT AVAILABLE, WHEN WILL I RECEIVE THE GOODS?
The order will be processed when all the goods of your order are ready, if necessary, upon indication, by writing to support@thestilestore.com, we can immediately ship the ready goods, the balance of the order will be sent as soon as it is ready without additional costs.

CAN I HAVE A CUSTOM PRODUCT WITH MY LOGO IN AN ITEM?
Of course! Send us your request via the contact form on the contact page. Otherwise send us an email to info@thestilestore.com with the name of the item and your request. We will be happy to accommodate you!