Terms of service

General Terms and Conditions for the Use of the Website www.thestilestore.com Offering Home Products E-commerce.

1. Definitions

In order to facilitate full understanding and acceptance of these terms and conditions, the following terms, whether singular or plural, shall have the meanings specified below:

• Owner: Laser Planet srl, with its registered office at Via Toscana 47, 40035 Castiglione dei Pepoli Bologna, VAT / Tax Code IT03787511207, BO-546342, fully paid-up share capital of €10,000.00, certified email address: laserplanetsrl@pec.it.
• Application: The website www.thestilestore.com
• Products: The products provided to the User by the Owner
• User: Any person who accesses and uses the Application
• Consumer User: An adult individual who enters into a contract for purposes not related to their business, trade, craft, or profession
• Non-Consumer User: An adult individual or legal entity that enters into a contract for purposes related to their business, trade, craft, or profession
• Conditions: This contract governing the relationship between the Owner and the Users, and the sale or supply of Products offered by the Owner through the Application

2. Scope of the Condition

Using the Application implies acceptance of the Conditions by the User. Should the User not intend to accept the Conditions and/or any other notice, legal disclaimer, or notice published or referred to herein, they will not be able to use the Application or its services.

The Conditions may be modified at any time.
The applicable Conditions are those in force on the date of submission of the purchase order or request for supply of a Product.

Before using the Application, the User must carefully read the Conditions and save or print them for future reference.

The Owner reserves the right to change, at its sole discretion and at any time, the graphic interface of the Application, its Content and organization, as well as any other aspect that characterizes the functionality and management of the Application, providing the User with relevant instructions where necessary.

3. Purchase or Supply Request via the Application

All Products offered through the Application are described in detail on the respective product pages (quality, features, availability, price, delivery time and costs, additional charges, etc.). Some errors, inaccuracies, or minor differences between what is published on the Application and the actual Product may occur. Additionally, any images of the Products are for representation purposes only and do not constitute a contractual element.

Purchases and/or supply requests for one or more Products via the Application are permitted to both Consumer and Non-Consumer Users.

Individuals can make purchases and/or supply requests only if they are adults. For minors, any purchase and/or supply request for Products via the Application must be reviewed and authorized by the parents or guardians.

The offering of Products through the Application constitutes an invitation to make an offer, and the order sent by the User will be considered a contractual proposal of purchase and/or supply request, subject to confirmation and/or acceptance by the Owner as described below. Therefore, the Owner shall have, at its sole discretion, the right to accept or reject the User's order without the User being able to claim or complain about anything for any reason.

The contract for the sale or supply of Products shall be deemed concluded with the acceptance by the Owner of the User's contractual proposal. The Owner will accept the User's contractual proposal by sending the order confirmation to the email address provided by the User or by displaying an order confirmation web page, which will include the order date, User details, Product characteristics and availability, the price or method of price calculation, any additional charges and taxes, the delivery address, delivery time and possible delivery costs, the procedures for exercising the right of withdrawal or its exclusion, and the warranty.

The sale or supply contract for the Products will not be effective between the parties unless the above steps have been completed.

If the Product is unavailable, the Owner will notify the User of the new delivery or supply terms and ask if they wish to confirm the order or not. It is understood that the contract will be perfected concerning the Products accepted by the Owner.

The User undertakes to check the accuracy of the data in the order confirmation and to promptly notify the Owner of any errors, and to keep a copy of their order, the related confirmation, and the Conditions.

4. Prices and Payments

For each Product, the price including VAT (if applicable) is indicated. If the nature of the Product makes it impossible to calculate the price in advance, the method of price calculation will be indicated.

In addition, any taxes, additional costs, and delivery charges, which may vary depending on the destination, the chosen delivery method, and/or the payment method used, will be indicated. If such costs cannot reasonably be calculated in advance, there will be an indication of which charges will be applied to the User.

The Owner reserves the right to change, at any time, the price of the Products and any additional charges. It is understood that any price changes will not affect contracts already concluded before the change.

The User agrees to pay the Product price within the time and method indicated in the Application and to provide all the necessary information when requested.

The Application uses third-party tools for payment processing and does not come into any contact with payment data provided (credit card numbers, cardholder names, passwords, etc.).

If these third-party tools refuse payment authorization, the Owner will not be able to provide the Products and cannot be held responsible in any way.

5. Billing

The User who wishes to receive an invoice will be asked to provide their billing information. The invoice will be issued based on the information provided by the User, who declares and guarantees that such information is true, releasing the Owner from any liability in this regard.

6. Delivery of Physical Products

Physical products and/or digital goods provided on a physical medium will be delivered to the address specified by the User, following the methods and timeframe chosen or indicated on the Application and stated in the order confirmation. Unless otherwise specified, the delivery times stated in the order confirmation represent the typical period required to deliver the Product from the time it is handed over to the courier.

If it becomes impossible to supply the requested Products, the User will be promptly notified via email, indicating when the Products are expected to be delivered or explaining the reasons for the inability to supply them.

Should the User not accept the new timeframe, or if the delivery becomes impossible, they may request a refund of the amount paid, which will be credited promptly using the same payment method employed by the User for the purchase, no later than 14 days from the date the Owner became aware of the refund request.

Upon receiving the Product, the User must check its conformity with the order placed as well as the integrity of the packaging. If any evident damage to the packaging and/or the Product is detected, the User may refuse the delivery and return the Product at no cost. Once the delivery document is signed, the User may no longer raise any objections regarding the external characteristics of the delivered Products.

The Owner will not be liable to any party or third party for damages, losses, or costs incurred due to non-fulfillment of the contract resulting from force majeure.

7. Exclusion of the right of withdrawal for non-Consumer Users

Non-Consumer Users are not entitled to the right of withdrawal from the sales or supply contract for Products. The User expressly acknowledges that indicating a VAT number in the order automatically qualifies them as a non-Consumer User, for whom the right of withdrawal is not applicable.

8. Right of Withdrawal for Consumer Users from the Purchase of Physical Products

A Consumer User who, for any reason, is not satisfied with the Product has the right to withdraw without any penalty and without specifying the reason within 14 days from the date of receipt of the Product, by sending written notice to the email address support@thestilestore.com, using the optional withdrawal form provided in the following article or any other written declaration.

In the case of separate delivery of multiple Products, ordered by the Consumer User with a single order, the 14-day period for exercising the right of withdrawal starts from the day the last Product was received.

In the event of withdrawal, the Consumer User must return the Product to the Owner without undue delay and, in any case, no later than 14 days from the date on which they communicated their decision to withdraw from the contract. The Consumer User will bear only the direct cost of returning the Product, unless the Owner has declared to cover it.

If the withdrawal is properly exercised, the Owner will refund the payments received from the User, using the same payment method employed by the User for the initial transaction, without undue delay and, in any case, within 14 days from the day the User communicated their decision to withdraw from the contract.

The Owner is not required to refund delivery costs if the Consumer User expressly chose a type of delivery different from the least expensive delivery option offered by the Owner.

Unless the Owner has offered to collect the Product themselves, they may withhold the refund until they have received the Product or until the Consumer User has provided proof of having sent it back.

The Owner will not accept returns if the Product is malfunctioning due to improper use, negligence, damage, or physical, aesthetic, or superficial alterations, tampering, improper maintenance, wear and tear, or if essential elements of the product (accessories, parts, etc.) are missing. In such cases, the Owner will return the purchased Product to the sender, charging the sender for the shipping costs.

9. Exclusion of the Right of Withdrawal for Consumer Users

The right of withdrawal from the sales or supply contract for Products by Consumer Users is excluded in relation to:

• The supply of Products made to measure or clearly personalized.

For further clarification, please contact the Owner at the email address support@thestilestore.com or by calling customer service at 053491096.

10. Optional Form to Exercise the Right of Withdrawal

The User may withdraw by using the following form, which must be fully completed and sent to the email address support@thestilestore.com before the withdrawal period expires:

Hereby, I communicate my withdrawal from the sales or supply contract for the following product: __________
Order number: _______
Ordered on: _______
Name and Surname: _______
Address: ______
Email associated with the account from which the order was placed: __________
Date: __________

11. Warranty on Physical Products for Non-Consumer Users

For physical products, Non-Consumer Users are subject to the warranties for defects in the sold item, the warranty for lack of promised and essential qualities, and the other warranties provided by the civil code, including relevant terms, exclusions, and limitations (Articles 1490 et seq. of the Civil Code).

12. Legal Warranty of Conformity for Consumer Users on Physical Products

The legal warranty of conformity provided by Articles 128-135 of the Consumer Code applies to all Products sold through the Application that fall within the category of "consumer goods," as regulated by Article 128, Paragraph 2 of the Consumer Code: any movable item, even if to be assembled, except i) goods sold through forced sale or otherwise sold by judicial authorities, even through delegation to notaries, ii) water and gas, when not packaged for sale in a limited volume or a specified quantity, iii) electricity.

The legal warranty of conformity is reserved exclusively for Consumer Users.

The Owner is obliged to deliver Products that comply with the sales contract to the Consumer User. Products are presumed to comply with the contract if, where relevant, the following conditions coexist:

• They are suitable for the use typically intended for goods of the same type.
• They conform to the description made by the Owner and possess the qualities of the goods that the seller presented to the Consumer User as a sample or model.
• They present the quality and performance typically expected of goods of the same type, considering the nature of the Product and, if applicable, the public statements made about the specific characteristics of the Products by the Owner, the manufacturer, or their agent or representative, particularly in advertising or labeling.
• They are also suitable for the particular use intended by the Consumer User and brought to the Owner's attention at the time of the contract conclusion, and which the Owner accepted through conclusive actions.

Therefore, the warranty of conformity does not cover any defects or malfunctions caused by accidental events, consumer responsibility, or improper use of the Product that is not in line with its intended use or the attached technical documentation.

Any conformity defect that arises within 24 months from the date of delivery of the Product must be reported within two months of discovering the defect.

Unless proven otherwise, it is presumed that any conformity defects arising within six months of delivery already existed at that time unless this assumption is incompatible with the nature of the Product or the nature of the defect. After the six-month period, the Consumer User will be required to provide evidence that the damage was not caused by improper or erroneous use of the Product.

Pursuant to Article 130 of the Consumer Code, in the case of a conformity defect, the Consumer User has the right to have the Product brought into conformity free of charge. To this end, the Consumer User can choose between repairing or replacing the Product.

This right of choice cannot be exercised if the requested remedy is objectively impossible or excessively burdensome. Additionally, the Consumer User is entitled to an appropriate price reduction or termination of the contract only in the following cases: i) repair and replacement are impossible or excessively burdensome; ii) the Owner has failed to repair or replace the Product within a reasonable time; iii) the replacement or repair has caused significant inconvenience to the Consumer User.

If the Consumer User wishes to avail themselves of the remedies provided by the warranty of conformity, they must send a written communication to the email address support@thestilestore.com or contact customer service at 053491096.

The Owner will promptly respond to the communication regarding the alleged conformity defect and will indicate the specific procedure to follow, taking into account the product category and/or the reported defect.

13. Intellectual and Industrial Property Rights

The Owner declares to be the owner and/or licensee of all intellectual property rights related to and/or pertaining to the Application and/or the Contents available on the Application. Therefore, all trademarks, figurative or nominative, and all other signs, trade names, service marks, trade marks, business names, illustrations, images, logos, and contents related to the Application are and remain the property of the Owner or its licensors and are protected by applicable trademark laws and relevant international treaties.

The Conditions do not grant the User any license to use the individual contents and/or materials available on the Application, unless otherwise regulated.

Any reproduction, in any form, of explanatory texts and the Contents of the Application, without authorization, will be considered violations of the intellectual and industrial property rights of the Owner.

14. Warranty Exclusion

The Application is provided "as is" and "as available," and the Owner makes no explicit or implicit warranties regarding the Application, nor does it guarantee that the Application will meet the Users' needs or be available without interruptions, errors, or free from viruses or bugs.

The Owner will endeavor to ensure that the Application is available 24 hours a day, but will not be held liable if, for any reason, the Application is inaccessible or non-operational at any time or for any period. Access to the Application may be temporarily suspended without notice in the event of system failure, maintenance, repairs, or for reasons beyond the Owner's control or due to force majeure events.

15. Limitation of Liability

The Owner shall not be liable to the User, except in cases of willful misconduct or gross negligence, for service disruptions or malfunctions related to the use of the internet beyond its control or that of its suppliers.

The Owner shall not be liable for damages, losses, or costs incurred by the User as a result of the failure to perform the contract for reasons not attributable to the Owner, with the User entitled only to a refund of the full price paid and any additional charges incurred.

The Owner assumes no responsibility for any fraudulent or illegal use by third parties of credit cards or other payment methods, as it does not come into contact in any way with the payment data used (credit card numbers, cardholder names, passwords, etc.).

The Owner shall not be responsible for:

• Any business opportunities lost or any other indirect losses suffered by the User that are not a direct consequence of the Owner’s breach of contract.
• Incorrect or inappropriate use of the Application by Users or third parties.
• Issuance of incorrect or erroneous tax documents due to errors in the data provided by the User, who is solely responsible for their correct entry.

In no case shall the Owner be held liable for an amount exceeding twice the cost paid by the User.

16. Force Majeure

The Owner shall not be liable for failure or delay in the performance of its obligations due to circumstances beyond the Owner's reasonable control, resulting from events of force majeure or, in any case, from unforeseen and unpredictable events, and in any case, events independent of its will.

The performance of the Owner’s obligations shall be considered suspended for the period during which events of force majeure occur.

The Owner will make any effort within its power to identify solutions that allow for the proper fulfillment of its obligations despite the continuation of force majeure events.

17. Links to Third-Party Sites

The Application may contain links to third-party sites/applications. The Owner has no control over these sites/applications and is, therefore, not responsible in any way for the content of these third-party sites/applications.

Some of these links may refer to third-party sites/applications that provide services through the Application. In these cases, the general terms of use of the third-party site/application and the specific terms of service will apply to the individual services, for which the Owner assumes no responsibility.

18. Privacy

The protection and processing of personal data will take place in accordance with the Privacy Policy, which can be viewed at the following link: https://www.thestilestore.com/privacy-policy

19. Applicable Law and Jurisdiction

These Conditions are subject to Italian law.

For non-Consumer Users, any dispute related to the Application, its execution, and interpretation of these Conditions will be under the jurisdiction of the courts where the Owner is located.

For Consumer Users, any dispute related to the application, execution, and interpretation of these Conditions will be under the jurisdiction of the court where the Consumer User resides or has elected domicile, if located within the Italian territory. The Consumer User may also choose to bring the case before a court other than the "consumer's court" pursuant to Article 66-bis of the Consumer Code, competent for territorial jurisdiction according to one of the criteria in Articles 18, 19, and 20 of the Code of Civil Procedure.

The application of more favorable and mandatory provisions of the law of the country where the Consumer User habitually resides is reserved for Consumer Users not residing in Italy, particularly regarding the period for exercising the right of withdrawal, the period for returning the Products in case of exercising such right, the methods and formalities of communication, and the legal warranty of conformity.

20. Online Dispute Resolution for Consumer Users

Consumer Users residing in Europe should be aware that the European Commission has set up an online platform providing an alternative dispute resolution tool. This tool can be used by Consumer Users to resolve any dispute out of court relating to and/or deriving from online sales contracts for goods and services. As a result, the Consumer User may use this platform to resolve any dispute arising from the online contract. The platform is available at the following link: https://ec.europa.eu/consumers/odr/

Last modified: 04/08/2021